Best Practices - Leverage ‘right sized’ best practices

Our flagship program Accelerated Business Needs Assessment is one example of how we help our clients sort through the world of best practices and adopt only those that increase bottom line performance, customer support and delivery outcomes and investment optimization. During our best practices evaluative process we leverage a combination of engaging methods and techniques including:

• Budget & Resource Evaluation/Optimization
• Compliance (PCI/HIPAA)
• Governance Assessments/Plans
• Best Practices/Processes Adoption Plans
• Program & Project Management
• Balanced Scorecard/Performance Metrics
• Customer Service Delivery
• Risk Management
• Communication Plans

All of our best practices, whether organization or team-based, are designed to identify and address:

• Future, current and recent past business opportunity concerns
• Client and executive dissatisfaction with performance and outcomes
• Strained client relationships
• Missed goals, objectives and metrics
• Speed, quality and cost of delivery issues
• Decision and problem solving roadblocks
• Inability to effectively innovate, position and sell ideas and solutions
• Missed project deadlines, budgets and client expected outcomes
• Silos inhibiting teamwork, synchronization of efforts and bi-directional communication
• Resource constraint issues
• Unclear roles, responsibilities and expectations
• Agility, flexibility and scalability shortfalls
• Credibility issues

BEST PRACTICES DEEP DIVE

The Behavior: Exceptional leaders include best practices as a fundamental cornerstone of precision execution. They emulate the best practices of the Fortune 500 and ’right size’ them to align with their company’s structure, culture, complexity, strategies, goals and key business and technology drivers. They apply best practices to all facets of their organization. They stay current with best practices thinking and trends. They effectively leverage best practices to deliver real results.

High-performing leaders learn how to identify, prioritize, stage and successfully implement the best practices that generate the greatest return on their investments. They effectively balance best practices details and results delivery, being certain that the spirit of each best practice enhances organizational agility, performance and outcomes. They acknowledge that the world of best practices extends well beyond the few that are typically advertised, and devise ways for their organization to derive hard and/or soft benefits from each best practice.

The Landmines: Exceptional leaders avoid ‘doing things the same way we’ve always done them’ simply because they are comfortable with status quo. They avoid dismissing best practices because it was ‘someone else invented it’ (and not theirs), or they mistakenly believe that the knowledge and the experiences of the Fortune 500 cannot be ‘right sized’ to meet their organization’s unique needs. They avoid the ‘reinventing the wheel’ mentality because they know they can immediately leverage existing best practices as their starting point. They avoid limiting their best practices scope to only the most frequently advertised programs. They avoid reworking the spirit of a best practice into a highly complex, cumbersome process that kills entrepreneurial thinking, encumbers organizational agility, stifles innovation and creativity and destroys customer service. They know that if they fail in their ability to leverage best practices ‘right sized’ for their organization, they will experience a multitude of problematic symptoms.