Accelerated Business Needs Assessment
The Description: Our flagship program Accelerated Business Needs Assessment, is one example of how we help our clients sort through the world of best practices and adopt only those that increase bottom line performance, customer support and delivery outcomes and investment optimization. During our best practices evaluative process we leverage a combination of engaging methods and techniques. This program:
- Identifies Business Needs through a combination of:
| - | Executive Sponsor, Customer and Key Stakeholder Interviews (Group, 1×1) | |
| - | Facilitated, Group Working Sessions | |
| - | Company produced reports, e.g., Balanced Scorecards, Customer Satisfaction Surveys |
- Focuses on:
| - | Future, current and recent past business opportunity concerns | |
| - | Client and executive dissatisfaction with performance and outcomes | |
| - | Strained client relationships | |
| - | Missed goals, objectives and metrics | |
| - | Speed, quality and cost of delivery issues | |
| - | Decision and problem solving roadblocks | |
| - | Inability to effectively innovate, position and sell ideas and solutions | |
| - | Missed project deadlines, budgets and client expected outcomes | |
| - | Silos inhibiting teamwork, effort synchronization and communication | |
| - | Resource constraint issues | |
| - | Unclear roles, responsibilities and expectations | |
| - | Agility, flexibility and scalability shortfalls | |
| - | Credibility issues |
- Builds organizational commitment through inclusion and bi-directional communication
- Optimizes data gathering results
| - | Captures and analyzes all feedback | |
| - | Categorizes results into Business Themes and corresponding Best Practice gaps | |
| - | Aligns Business Themes with strategic priorities | |
| - | Develops Best Practice Gap Remediation appoach | |
| - | Prioritizes the work according to key organizational drivers |
- Delivers immediate steps plus a long term, thoughtfully staged, action-based approach:
| - | Business Needs Recommendations: Blueprint for Action | |
| - | First 90 Days Plan (low hanging fruit) |
- Includes Leadership & Transformation Advisor execution assistance (optional, if client desired), which is how we help our clients ‘jump start’ their Business Needs Implementation work through action-oriented thinking and behaviors that deliver real results. For this program our highly interactive and participatory methods and techniques include:
| - | Pilot/Co-Pilot Approach (initially leading the effort then turning the reins over to the client | |
| - | Shadow Coaching (observing client progress and providing coaching) | |
| - | Deliverable, Work Product & Milestone Quality Reviews (assessing progress/outcomes) | |
| - | Knowledge Transfer (accelerating end goal achievement) |
The Deliverable: Our Accelerated Business Needs Assessment includes:
- An Executive Overview (including Business Needs Gap Analysis)
- Customer and Key Stakeholder Interview Results
- First 90 Days Plan (Recommendations, Next Steps, Timing Owners)
- Executive Debrief
An Integrated Solution: Our Accelerated Business Needs Assessment is the Best Practices launch point for those organizations embarking upon their performance excellence journey.
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